Customer Service

Shipping Information

Free Shipping

Free UPS ground shipping is valid on orders over $99 within the contiguous United States. Shipping discounts are shown on final checkout page. Free shipping discount not valid with exclusive offers.

 

Shipping carriers may be experiencing delays due to higher demand this year. Pacific Coast Feather is not responsible for delays once the order leaves the warehouse. Please place orders early to ensure enough time for delivery.

 

Shipping Schedule

*COVID-19: We're working hard to make sure the products you love are available and delivered to you the fastest and safest way possible. Due to necessary safety precautions, shipments are delayed. Please allow 3-5 additional business days for processing. We appreciate your patience during this time.

 

Shipping Outside Of The US

Recipients of orders shipped to Canada will be responsible for paying duties and fees upon delivery. These fees are not refundable.

 

 

Holiday Closures

In observance for the holidays, Pacific Coast Feather Company will be closed:
New Years Day - Friday January 1
Good Friday - Friday April 2
Memorial Day - Monday May 31
Observing Independence Day - Monday July 5
Labor Day - Monday September 6
Thanksgiving Day - Thursday November 25
Day After Thanksgiving - Limited Hours (7:30am - 12:30pm Eastern Time) - Friday November 26
Observing Christmas Day - Friday December 24

NOTE: All orders placed during these times will be processed the next business day.

 

Order Assistance

Most orders shipped within the contiguous United States and Canada are delivered via UPS. UPS ground shipments are delivered through 4:30 PM to business addresses and 8:00 PM to home addresses.

APO/FPO are for military personnel only and are shipped via the United States Postal Service, insurance is required.

Orders, including addresses with a P.O. Box, that are shipped to Puerto Rico, Guam, US Virgin Islands are shipped UPS 2nd Day Air only.

Orders shipped to Alaska or Hawaii are sent via UPS 2nd Day Air, except orders that are delivered to a P.O. Box. P.O. Box orders to AK and HI are sent USPS priority mail.

Orders to Canada may ship UPS ground or UPS 2nd Day Air.

Please note: Each item within an order has its own shipping cost regardless of the size of your order. For your convenience you can refer to the chart below to help answer any shipping and handling questions you may have.
For questions and assistance with orders, please call us at 1 (888) 297-1778 or email our support team at comfort@pacificcoast.com.

 

Order Process Times

3-5 business days

 

 

Contiguous US
Shipping Method Ship Time Product Shipping Price
UPS Ground 3-7 days Pillow, Comforter, Feather Bed, Blanket / Throw, Feather Bed Protector, Duvet Cover / Sheet Set, Pillow Protector, Sham $4.99 (Per item)
UPS 2nd Day Air 1-3 days Sham, Pillow Protector $12.00
Duvet Cover / Sheet Set, Feather Bed Protector $15.00
Blanket / Throw $26.00
Pillow, Comforter $36.00
Feather Bed $65.00
APO/FPO/Contiguous US PO Boxes
Shipping Method Ship Time Product Shipping Price
United States Postal Service up to 2 months Pillow, Pillow Protector, Sham $9.00
Duvet Cover / Sheet Set $10.00
Comforter, Blanket / Throw $12.00
Feather Bed Protector $13.00
Feather Bed $27.00
AK, HI, Puerto Rico, Guam, US VI
Shipping Method Ship Time Product Shipping Price
Surepost 3-8 days* (up to 6-8 weeks for Hawaii and Alaska) Pillow Protector, Sham $12.00
Feather Bed Protector, Duvet Cover / Sheet Set $15.00
Blanket / Throw $26.00
Pillow, Comforter $36.00
Feather Bed $65.00
PO Box to AK & HI
Shipping Method Ship Time Product Shipping Price
Surepost Up to 6-8 weeks Feather Bed Protector, Duvet Cover / Sheet Set, Pillow Protector, Sham $25.00
Pillow $32.00
Comforter, Feather Bed, Blanket / Throw $52.00
Canada
Shipping Method Ship Time Product Shipping Price
UPS Ground 3-7 days Pillow, Comforter, Feather Bed, Blanket / Throw, Feather Bed Protector, Duvet Cover / Sheet Set, Pillow Protector, Sham $19.98
UPS 2nd Day Air 1-3 days Duvet Cover / Sheet Set, Pillow Protector, Sham $56.00
Feather Bed Protector $60.00
Blanket / Throw $79.00
Pillow, Comforter $98.00
Feather Bed $162.00

If you have any questions about our shipping policies, please contact us at comfort@pacificcoast.com or call 888-297-1778Call Pacific Coast Feather Customer Service at 1-888-297-1778