Customer Service

Ordering and Payment Information

How can I pay for an order?

We accept Visa, MasterCard, Discover, and American Express credit cards for U.S. and Canada only.

All transactions are charged in U.S. dollars. Foreign transaction fees may apply to Canadian customers.

Will there be an authorization on my credit card?

When attempting to place an order on, a temporary authorization hold may be placed on your credit card. Please be assured, this is not an actual charge and this authorization hold will be removed within 48 hours of your items being shipped. It is up to your credit card issuing bank as to when you will see the authorization hold drop off. For your security, your billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

When am I charged for an order?

Your credit card is charged when the order is filled. Only one credit card may be used per transaction. Your credit card will not be charged until the items in your order are shipped. In some cases, because not all items may ship together, you will see more than one charge on your credit card. If part of an order is back ordered, you are charged for the cost of the shipped items. When the backordered items are sent, you are billed only for those additional items plus their shipping charges.

Does Pacific Coast Feather Company charge sales tax?

We are required by law to collect state and county sales tax for orders shipped to a state in which we have a facility.

The following is a list of states in which we have facilities and the corresponding sales tax rates.

*California - 7.5%

*Illinois - 7.75%

Iowa - 7.0%

*New York - 8.875%

*North Carolina - 6.75%

*Washington - 10.1%

*Law requires that tax be charged on shipping, as well as product, in states preceded with an asterisk(*).