Customer Service

Returning Product

Start a Return: to start a return for U.S. orders and generate a prepaid label.
  • $12.99 will be deducted from your refund for using the UPS return service
  • Items are eligible for returns within 30 days of receipt
  • Final Sale items are not eligible returns
  • Holiday Returns

    Here at Pacific Coast Feather we understand you may want to begin your holiday shopping early. We will be extending our normal returns window. Orders made between November 1st 2022 through December 31st 2022 are eligible for return through January 31st 2023.

    Returns for Outside of The Contiguous U.S.

    To begin a return from outside of the contiguous U.S. please use the return sticker on the packing slip that was included with your order. Please place this sticker on your prepared return package and take it to the shipper of your choice. Please note: customer will be responsible for any return shipping fees and the original shipping charges. Canadian customers only: Recipients of orders shipped to Canada will be responsible for paying duties and fees upon delivery. Please contact customer service at 1-888-297-1778 or by email at comfort@pacificcoast.com to obtain the Commercial invoice which must also be attached to your return package. The return shipping address is: Pacific Coast Feather Company, ATTN: Returns Dept., 100 Comfort Dr., Henderson, NC 27537

    When Your Return is Received

    A refund to the credit card used for the original order, in the amount of the product (less the return shipping fee and shipping charge if incurred when order was shipped to you) will be issued within 30 business days upon receipt of your package(s). If the order was placed using a gift certificate, the refund will be issued on a new gift certificate. Shipping charges are not refunded, unless we determine the return is the result of our error.

    How to Return Defective or Order Issues Products

    If you are returning the product due to a problem with your order or if you require a replacement product, please call us at 1-888-297-1778 or email us at orders@pacificcoast.com.

    How to Exchange a Product

    To exchange an item, please return your item and then place a new order for the item you wish to receive. All returns submitted within the 30 days of receipt will be credited back to the card for which they were purchased. Exchange requests made in your return package will be handled as a return and be charged the $12.99 return service fee. Unfortunately, we are unable to make exchanges. You will need to place a new order.