Customer Service

Returning Product

Start a Return: to start a return for U.S. orders and generate a prepaid label.
  • $12.99 will be deducted from your refund for using the UPS return service
  • Items are eligible for returns within 30 days of receipt
  • Final Sale items are not eligible returns
  • Returns for Outside of The Contiguous U.S.

    To begin a return from outside of the contiguous U.S. please use the return sticker on the packing slip that was included with your order. Please place this sticker on your prepared return package and take it to the shipper of your choice. Please note: customer will be responsible for any return shipping fees and the original shipping charges. Canadian customers only: Recipients of orders shipped to Canada will be responsible for paying duties and fees upon delivery. Please contact customer service at 1-888-297-1778 or by email at comfort@pacificcoast.com to obtain the Commercial invoice which must also be attached to your return package. The return shipping address is: Pacific Coast Feather Company, ATTN: Returns Dept., 100 Comfort Dr., Henderson, NC 27537

    When Your Return is Received

    A refund, to the credit card used for the original order, in the amount of the product (and shipping charge if incurred when order was shipped to you) will be issued within 30 business days upon receipt of your package(s). If the order was placed using a gift certificate, the refund will be issued on a new gift certificate. Shipping charges are not refunded, unless we determine the return is the result of our error.

    How to Return Defective or Order Issues Products

    If you are returning the product due to a problem with your order or if you require a replacement product, please call us at 1-888-297-1778 or email us at orders@pacificcoast.com.

    How to Exchange a Product

    To exchange an item, please return your item and then place a new order for the item you wish to receive. All returns submitted within the 30 days of receipt will be credited back to the card for which they were purchased. Exchange requests made in your return package will be handled as a return and be charged the $12.99 return service fee. Unfortunately, we are unable to make exchanges. You will need to place a new order.

    Returning a Gift Certificate

    Gift Cards may be inactivated and refunded, however the refund will go onto the credit card of the original purchaser. A gift card that is issued as part of return may not be inactivated. Our gift cards do not accrue fees and do not expire.

    Returning Final Sale Items

    Final Sale items are offered at a significant discount and therefore cannot be returned, refunded or exchanged. Final sale items are found in the clearance section and generally products that are discontinued. The 30 Night Comfort Guarantee does not apply to final sale clearance items.