Customer Service

Returning Product

How to Return Product Within 30 Days of Receipt

FedEx Return Service (Contiguous U.S. Only)

Please contact customer service at orders@pacificcoast.com to request a return label. We will deduct a discounted shipping charge of $12.99 for using this FedEx return service. Hawaii and Alaska are not eligible.

Returns Past 30 Days of Receipt

Returns made outside the 30 day return period will be processed at our discretion.

When Your Return is Received

A refund, to the credit card used for the original order, in the amount of the product will be issued within 30 business days upon receipt of your package(s). If the order was placed using a gift certificate, the refund will be issued on a new gift certificate. Shipping charges are not refunded, unless we determine the return is the result of our error.

How to Return Defective or Order Issues Products

If you are returning the product due to a problem with your order or if you require a replacement product, please call us at 1-888-297-1778 or email us at orders@pacificcoast.com.

How to Exchange a Product

To exchange an item, please return your item and then place a new order for the item you wish to receive. All returns submitted within the 30 days of receipt will be credited back to the card for which they were purchased. Exchange requests made in your return package will be handled as a return. Unfortunately, we are unable to make exchanges. You will need to place a new order.

How to Return Defective or Order Issues Products

If you are returning the product due to a problem with your order or if you require a replacement product, please call us at 1-888-297-1778 (option 3) or email us at orders@pacificcoast.com

How to Exchange a Product

To exchange an item, please return your item and then place a new order for the item you wish to receive. All returns submitted within the 30 days of receipt will be credited back to the card for which they were purchased. Exchange requests made in your return package will be handled as a return. Unfortunately, we unable to make exchanges. You will need to place a new order.

Returning a Gift Certificate

Gift Cards may be inactivated and refunded, however the refund will go onto the credit card of the original purchaser. A gift card that is issued as part of return may not be inactivated.

Our gift cards do not accrue fees and do not expire.

Returning Final Sale Items

Final Sale items are offered at a significant discount and therefore cannot be returned, refunded or exchanged. Final sale items are found in the clearance section and generally products that are discontinued. The 30 night comfort guarantee does not apply to final sale clearance items.

Returns on Holiday Orders

Products purchased between November 20, 2020 and December 31, 2020 are eligible for return until January 31, 2021.