Customer Service

Welcome to Customer Service

Comfort Guarantee

30 Night Comfort Guarantee

Your satisfaction is important to us. If the item does not meet your expectation, you have 30 days from receipt of order to initiate a return with us and it will be refunded (less the return shipping fee and shipping charge if incurred when the order was shipped to you). We wouldn’t have it any other way.

Care Instructions

Washing down and feather bedding is easy. In fact, it invigorates the down to be as fluffy

as when it was new, unlike synthetic bedding. Most down and feather products are

machine washable and you can usually choose to do-it-yourself or have your bedding

professionally laundered. We have created care instruction guides for each type

of bedding to help you get the longest life from your Pacific Coast bedding.

Read product care instructions >>

Current Promotions

Find out what we have on sale, what will award you with free shipping and see if that

feather bed that you have had your eye on is finally on sale.

See Promotions >>

Returns

How to Return Product Within 30 Days of Receipt.

Read more about returns policy >>

Contact Us

Still need help? Send an email to communicate with one of our Customer Service

Associates, or call us Monday-Friday 7:30 am to 4:00 pm (PT) at 1-888-297-1778.

Contact Us >>